Cleveland State University
Center for eLearning
2121 Euclid Avenue, RT 203
Cleveland, OH 44115-2214
Campus Location
Rhodes Tower 203
1860 E. 22nd St.
Phone: 216.687.3960
elearning@csuohio.edu
Center for eLearning Services
Technical Support
- Call Center
The Center provides support to students and faculty for using Blackboard CE6 through a partnership with the IS&T Call Center. Students and faculty may call, email, or use the web to submit a help request. All help requests are tracked through an electronic ticket system so that any request that cannot be resolved immediately through the Call Center is referred to the Center for eLearning. The Center responds to help tickets within one business day.
Call: 216-687-5050 (M-Th 8 am - 10 pm, F 8 am -5:30 pm, S 8 am- 5 pm)
Email: call_center@csuohio.edu
Online: http://www.csuohio.edu/ist/needhelp.shtml
- Ask eLearning (askelearning.csuohio.edu)
Ask eLearning is a searchable knowledgebase of the most frequently asked questions about elearning at Cleveland State University. If you experience a problem, chances are there is an article in the knowledgebase with a solution. If not, you can ask a question through a simple web form. The Center responds to Ask eLearning questions within one business day.
Training and Development Opportunities
The Center provides a variety of training and faculty development options for individuals and departments in regular workshops and customized development programs. Development opportunities include:
- Hands-on training workshops for CE6 and other applications
- Seminars on best practices and strategies for elearning
- Custom workshops for departments or groups of faculty
- Online developer and instructor programs
- Tutorials for CE6
- Open Lab sessions
- Walk-in lab sessions at the Center
Individual and Program Consultations
An instructional designer can assist individual faculty or programs with a range or consulting services to help you design successful elearning projects and courses. In a consulting role, our staff will work with your from conception to development to implementation of your course or project. We have a variety of resources, planning tools, models, and software applications that can help you complete your elearning project more effectively in less time.
Our instructional design consultants can:
- Guide you through the entire process of developing a fully online course from design to launch
- Create templates, models, and reusable content that can be shared among faculty in a program or department
- Evaluate your needs and match appropriate technologies and applications that will best achieve important teaching and learning outcomes
- Assist in reviewing existing courses or projects and developing strategies for improvement and enhancement
- Create a personal development program suited to your particular skill and experience level and what you would like to accomplish with elearning
- Identify best practices and strategies for successful elearning, with recommendations and advice for how to incorporate them into your teaching
- Help create media objects such as presentations, interactive animations, video, and audio projects to enhance your elearning course.
Program Development and Support
The Center for elearning will help develop proposals for full elearning programs, provide project management support to move your project from planning through implementation to assessment of outcomes.
The Center can also support ongoing delivery of your elearning program through coordination of marketing efforts, support services for students, and admissions and recruiting processes. Part of the program development process includes ongoing project management to support the successful delivery and growth of the program.
For fully online programs, the Center will also provide project management and media development services for all course development. We'll train faculty to develop and teach online, manage the development of courses in a structured, step-by-step process, and created and load all media for the courses. Program courses will have a consistent look and feel, navigational structures, and meet national standards for excellent course design.
Technology Services
The Center supports a wide array of technology tools to create and deliver elearning courses and programs. While there are many choices and tools available, the Center maintains a comprehensive suite of applications so faculty does not have to sort out myriad options. Center staff can either provide training or use these tools to assist you in creation and delivery of your elearning project.
Technology tools supported by the Center include:
- Blackboard CE6 (for course management)
- Respondus (for test bank conversion and test item management)
- Impatica, Camtasia, and Mediasite (for presentation development)
- Dreamweaver (for HTML)
- Photoshop and Fireworks (for image editing)
- Snag-it (for screen capture and editing)
- Imovie, Adobe Premier, Final Cut Pro (for video capture and editing)
- Web 2.0 applications - wikis, blogs, and social networking software
Center staff can also provide services for specialized applications that require software or hardware not typically found on faculty desktops. These services include:
- Video capture and editing
- Preparation of presentations for use in elearning (narrated PowerPoint, etc)
- Conversion and preparation of test banks for use in Blackboard CE6
- Converting text to HTML for use in elearning courses
- Development of interactive animations
- Coordination with other University units for other media services
Resources
The center publishes a number of resources on the web and in print to support elearning at CSU. We are constantly updating the materials and resources we have available and can develop materials for your elearning projects or program if they do not already exist.
The Center currently provides the following kinds of resources:
- Guides - short documents on key elearning topics of interest to students and faculty, such as Getting Started, Video Capture, Course Requests and Responsibilities, etc.
- Best Practices - books, links, and examples of effective elearning strategies
- Workshop Materials - copies of handouts and materials used as Center for eLearning workshops and programs
- Online Tutorials - guides to using CE6 for students, faculty, and course developers
- Application Manuals - CE6 faculty users' manual, other software manuals