Student Services

Print Purchases and Refunds

Overview:

Limited free printing is provided to every student (2,000 black & white pages or 160 color pages per semester).   There are printers in every IS&T lab; color printers are located in FT103 (Fenn Tower), SC126 (Student Center), and UR39/UR40 (Urban). Print balances are maintained automatically and students are shown their current print balance when they log onto the computers.   The 2,000 page allocation is refreshed at the end of each semester - unused printing is NOT carried over to the following semester.

WIRELESS PRINTING FOR STUDENTS

New this Fall!! The Xerox Mobile Print Portal app will enable the Apple IOS, Android, or Windows 10 mobile user to print to selected printers on the CSU campus. Students will be able to download the app from the App Store, Google Play Store, or Windows Store.

This is for student use only and is only available in IS&T Student Labs which are supported by student technology fees.

For installation and configuration details, please read the following Easy Knowledgebase article. Also included in the article is a list of printers available in the program.

Using the Xerox Mobile Print Portal:

https://csuohio.service-now.com/kb_view_customer.do?sysparm_article=KB0010937 (must authenticate to open)

Print Balance:

Students can check their free print balance at any time by going to  https://papercut.csunet.csuohio.edu:9192/ .   You may receive a cautionary notice that the connection is untrusted, but this is OK; proceed to the PaperCut login page and enter your CSU ID# under username and your CampusNet password under password.  This will allow you to see your remaining print balance. 

Print Purchases:

Students who exhaust their initial print balance and wish to obtain additional printing can do so at the CSU Bursar’s office (Main Classroom 115) or online at SHOPNET (https://campusnet.csuohio.edu/ShopNet/index.jsp).  Regardless which method is used, the student must take the purchase receipt to one of the following three locations to have their print purchase added to their balance:

The Mobile Campus Laptop Loan counter in room 128A of the Student Center, 

The IS&T Help Desk in room RT1105 in Rhodes Tower,

The office for the Supervisor of Computer Labs is located in Rhodes Tower 124

Upon presentation of the receipt, the student’s print balance can be updated in moments.  Students should purchase additional printing wisely, because unused printing, whether from the initial 2,000 page allocation or additional printing purchased by the student, is NOT carried over into subsequent semesters - "Use it or LOSE it!"

Print Refunds: 

Should a student experience a problem when printing in one of the computer labs and require a refund for the print charge, this refund can be requested by calling the IS&T Help Desk at 216-687-5050 or by sending an email to easy@csuohio.edu. The student can also provide the IS&T lab monitor with their CSU Student ID number, identify in which lab the failed printing occurred, provide the IS&T lab monitor with the prints that printed incorrectly, the date and approximate time of the print failure, and how many failed pages are to be refunded.