| 14 | When I try to download/view a file attachment, nothing happens. |
There can be a number of causes for this type of situation. The most common cause is that your computer does not have the software application that created the file. For example, if you download an attachment that was created in MS Word, you need a copy of this software application to be able to open the sample. Some software applications provide a trial or viewer version of the program that you can download from the Web and use to open the file that you downloaded from TaskStream. For example, if you do not own Microsoft Word, you can download a Word Viewer from Microsoft that allows you to open and view Word files.