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Taskstream Troubleshooting
 

I uploaded a file on my Mac, but the attached file does not open.

This issue may occur if the document has been saved and then uploaded without the proper file extension. This is related to the way Mac operating systems handle files and file extensions. Extensions are the 3-4 characters that follow the "dot" at the end of a file name. The operating system uses extensions to identify compatible software that can open and read the file. For example, a file ending ".doc" is identified as a MS Word document, while ".ppt" identifies a PowerPoint presentation.

To remedy this situation:

  • Remove the file from your work.
  • Re-save your work, making certain to include the extension in the document path.



Contact

Mailing Address
Cleveland State University
College of Education and Human Services
Julka Hall 210
2121 Euclid Avenue
Cleveland, OH 44115

Campus Location
Julka Hall 210
2485 Euclid Avenue
Phone: 216-687-3737
Fax: 216-687-5415
Email: cet.coehs@csuohio.edu

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