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Noelle Muscatello: Distinguished Service Award for Professional & Classified Staff Winner

Noelle Muscatello is the woman behind the curtain, pulling and coordinating the strings to ensure continuing education programs operate smoothly. The public inquiries assistants job performance of juggling responsibilities has been so flawless that many remain unaware of the challenging transition she faced two years ago.

For eight years, Muscatello provided reliable program support to the Division of Continuing Education. But when the department closed its doors in 2011, she was transferred into the School of Nursing. Here, she tackled an expanded role of managing continuing education programs for three departments: Nursing; Counseling, Administration, Supervision and Adult Learning (CASAL); and Health and Human Performance (HHP).

Dr. Vida B. Lock, dean of the School of Nursing, says Muscatello faced the challenge with patience and persistence, allowing for a seamless transition.

When Noelles position was transferred, she needed to report to three different departments, says Lock. Another person would have struggled with this, but her outstanding attitude and tremendous work ethic made the transition seem almost seamless to our students. Many individuals involved have personally told me how accommodating Noelle has been through the process.

With her continued support of university and departmental goals, it is no surprise that Muscatello is the recipient of the 2013 Distinguished Service Award for Classified Staff.

No two work days are ever the same for the Distinguished Service Award winner, who handles everything from marketing, scheduling and implementing continuing education programs, to coordinating special events and registering adult learners for upcoming courses to renew licensures.

Not a lot of people understand what I amdoing, says Muscatello. I rush around campus and have the opportunity to meet all sorts of people from different departments, like the Provosts Office or Treasury Services. But it is fun because now I walk down the street and pass by people I know.

Muscatello has also become a valued community resource, building collaborative relationships with university offices across campus.

Noelle is an excellent representative of CSU, says Lock. Whether she is traveling to the West Center to set up a class, greeting students on campus, or speaking to them on the phone, she makes everyone in the community aware of the excellent resources CSU provides.

Muscatellos helpful demeanor and commitment to student success has left a lasting impression both on her supervisors and continuing education students.

Her patience and sensitivity to student needs is especially valuable when managing programs like the School of Nursings 78-hour refresher course. An intense commitment, the refresher course is designed to foster re-entry of nurses into the field and utilizes online tools, like Blackboard for assignments and supplemental materials. Muscatello often provides added support and guidance to students unfamiliar with navigating the e-learning system.

For students in Nursings online Patient Advocacy Certificate Program (PACP), Muscatello represents the voice of CSU. Scattered throughout 48 states, as well as internationally, PACP participants rely on Muscatellos supportive communication and content knowledge. It is this personal touch that helps to maintain high enrollment of continuing education programs, says Lock.

The participants did it, not me, he says. We are not coaches trying to make athletes out of anyone. We are just trying to make people more aware of their physical conditions, and hopefully, they will take advantage of the program.

Change seems to follow Muscatello. When her colleague resigned one year ago, she took on the additional workload. Muscatello is now the first point of contact for HHPs Journey to Wellness courses, as well as the longstanding Fitness for Life program.

What is most notable about Noelle is that she has been faced with constant change, yet she has stayed on top of all issues and always greets the challenge with a smile and an accommodating approach, says Dr. Sheila Patterson, HHP department chair. Noelle is a supervisors dream , she possesses a great work ethic, has great attention to detail, focuses and works independently but knows when to seek guidance.

For Muscatello, the end product, be it a successful adult learner or an engaging event, makes her hard work worth it.

I take pride in seeing it all come to fruition, says Muscatello. I love to get a step ahead of everything. I really take pride in being prepared.