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Certificate Programs

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Online Courses

Mailing Address
Cleveland State University
Division of Continuing Education
2121 Euclid Avenue CE 103
Cleveland, OH 44115-2214

Campus Location
Joseph E. Cole Center
3100 Chester Avenue
Cleveland, OH

Phone: 216.687.2144
Fax: 216.687.9399
conted@csuohio.edu

Web Content Contact
Dr. Barbara Hanniford
b.hanniford@csuohio.edu
216.687.2149

Web Technical Contact
Denyse Castle
g.d.castle@csuohio.edu
216.687.4685

Elective course options:

The elective courses may be selected from the following:

 ▪ Communicate Your Message Creatively
 ▪ Communicate, Cultivate, and Collaborate for Performance
 ▪ PowerPoint: Level I
 ▪ PowerPoint: Level II
 ▪ Word: Introduction



Certificate in Technical Writing

Developed for both the traditional technical writer, as well as for any professional responsible for designing, creating, testing, and maintaining documentation in the workplace, this certificate program offers a user-focused approach to technical communication. Through a series of interactive workshops, writers and documentation professionals will learn key strategies for becoming an audience-centered communicator. Earn a Certificate in Technical Writing by completing four required courses and two elective courses.

Required courses:

 ▪ Tech Writing Boot Camp (core course; taken first)
 ▪ Step-by-Step: Manuals and Process Documentation
 ▪ Test Driving Your Documents
 ▪ Editing for Effect

Elective course options:

The elective courses may be selected from the following:

 ▪ Adobe Acrobat
 ▪ Adobe Illustrator
 ▪ Adobe InDesign: Level I
 ▪ Adobe PhotoShop
 ▪ Dreamweaver: Introduction
 ▪ FrontPage: Level I
 ▪ HTML: Introduction
 ▪ Visio: Level I

Executive and Administrative Assistant

Executive and administrative assistants are responsible for a variety of administrative, support and clerical duties necessary to run an organization efficiently. They serve as information and communication managers for an office; plan and schedule meetings and appointments; organize and maintain paper and electronic files; manage projects; conduct research; and disseminate information by using the telephone, mail services, Web sites, and e-mail. They are the glue that holds the office together and often they go unrecognized. This five-day certificate program recognizes the wide range of responsibilities that executive and administrative assistants carry out and offers classes that teach best practices in the specialty areas of these jobs..

Day One
Professional Presence
Projecting a professional presence goes beyond how you dress. It includes building the confidence that says to yourself and others: "I am important..I can make a difference." Professionals also throw away the phrase "that's not my job" and replace it with an "I can do it" attitude. This seminar will explore what professional presence is and will assist you in developing the skills and attitudes that define you as a professional.
Instructor: Claire Scott Miller, M.Ed.

Day Two
Communicating with Impact
Getting things done at work entails having the ability to communicate with a wide variety of people. It also includes being a stronger listener. This workshop will update your communication skills and will offer solid tips that can be put to use immediately, both on and off the job.
Instructor: Claire Scott Miller, M.Ed.

Day Three
Workplace Etiquette
Interfacing with internal and external customers cannot be successful without effective verbiage and etiquette. In this hands-on class, you'll gain expert knowledge and practice how to communicate and act professionally in a variety of business situations.
Instructor: Jacqueline Mueckenheim

Day Four
Dealing with Difficult People
Learn how to deal with a variety of troublesome personalities and behaviors. Whiners, gossips, and know-it-alls are no longer communication challenges once you learn these new skills. Humorous video vignettes make this one class you will not forget.
Instructor: Kim Langley, M.Ed.

Problem Solving and Decision Making
Learn how deliberate problem solving and critical thinking skills can decrease workplace stress and enhance your career. Identify and practice six problem-solving steps and apply techniques to a personal workplace problem. Discover how to identify solutions using personal and group discernment.
Instructor: Claire Scott Miller, M.Ed.

Day Five
Knocking out Negativity
Negativity can lead to increased turnover, lateness, absenteeism, customer complaints, errors, accidents, illness - all resulting in deep bottom-line costs. Discover the reasons behind negativity in the workplace today, learn how to handle your own and others' negativity, and create a plan to implement greater harmony within your organization.

Career Management and Negotiation
Individuals most successful in managing their career paths within their companies are those who conduct their own marketing campaign. Engage in a systematic approach to creating the right path for yourself within your organization. It's a proven process that will enable you to plan your future growth, not just take the first opportunity that comes along. You will also gain valuable skills for knowing how to negotiate your way to success.
Instructor: Claire Scott Miller, M.Ed.

April 8 - May 6, 2008
Wednesdays, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 488001 2800
CEUs: 3.5    $695 (includes handouts& boxed lunch)

 

 

 

 

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This page last modified Monday, March 31, 2008