Cleveland State University
Division of Continuing Education
2121 Euclid Avenue CE 103
Cleveland, OH 44115-2214
Campus Location
Joseph E. Cole Center
3100 Chester Avenue
Cleveland, OH
Phone: 216.687.2144
Fax: 216.687.9399
conted@csuohio.edu
Web Content Contact
Dr. Barbara Hanniford
b.hanniford@csuohio.edu
216.687.2149
Web Technical Contact
Denyse Castle
g.d.castle@csuohio.edu
216.687.4685
Communications
Assert Yourself!
April 23, 2008
Wed, 8:30 am-4:30 pm
Solon, East Center
MGMT 486101 6850
CEUs: 0.7 $199
Instructor:
Jacqueline Mueckenheim
Business Communications and Etiquette
May 29, 2008
(This dates
has changed from the published date in our catalog)
Thurs, 8:30 am-4:30 pm
Solon, East Center
MGMT 494101 6850
CEUs: 0.7 $199
Instructor: Jacqueline Mueckenheim
Communicate Your Message...Creatively
May 30, 2008
Fri, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 473001 2800
CEUs: 0.7 $199
Instructor:
Dave Schwensen
Creative Ways to Improve Your Presentation Skills
May 30, 2008
Fri, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 473001 2800
CEUs: 0.7 $199
July 23, 2008
Wed, 8:30 am-4:30 pm
Westlake, West Center
MGMT 473001 8800
CEUs: 0.7 $199
Instructor:
Dave Schwensen
Customer Service Across the Generations
April 9, 2008
Wed, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 486401 2800
CEUs: 0.7 $199
Instructor:
Jacqueline Mueckenheim
Customer Service Delivery Essentials
July 15, 2008
Tues, 8:30 am-4:30 pm
Westlake, West Center
MGMT 490101 8800
CEUs: 0.7 $199
Instructor:
Alan Rhea
Contact Hours:
Nursing Home Administrators
will earn seven (7.0) BENHA Hours-Preferred
Provider #CSU 62-P-08.
April 16, 2008
Wed, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 471001 2800
CEUs: 0.7 $199
July 17, 2008
Thurs, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 471001 4800
CEUs: 0.7 $199
Instructor:
Jacqueline Mueckenheim
Get Focused:
Streamlining Workplace Communication
June 24, 2008
Tues, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 471801 2801
CEUs: 0.7 $199
Instructor: Jacqueline Mueckenheim
Grammar Brush Up
May 8, 2008
Thurs, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 485101 2800
CEUs: 0.7 $199
July 30, 2008
Wed, 8:30 am-4:30 pm
Solon, East Center
MGMT 485101 8850
CEUs: 0.7 $199
Instructor: Jacqueline Mueckenheim
How
to Manage Your E-Mail Before it Manages You
June 19, 2008
Thurs, 8:30 am-12:30 pm
Westlake, West Center
MGMT 489001 6800
CEUs: 0.4 $99
Instructor: Chris Perrow
How to Write, Publish,
and Market Your Book
July 10, 2008
Thurs, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 493801 4800
CEUs: 0.7 $199
Instructors: Dave
Schwensen and
Debbie Schwensen
Humoring Your Clients
April 10, 2008
Thurs, 8:30 am-4:30 pm
Westlake, West Center
MGMT 470701 6800
CEUs: 0.7 $199
Instructor:
Dave Schwensen
Listening Skills for Effective Communication
April 2, 2008
Wed, 8:30 am-4:30 pm
Solon, East Center
MGMT 482301 6850
CEUs: 0.7 $199
July 24, 2008
Thurs, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 482301 4800
CEUs: 0.7 $199
Instructor:
Claire Scott
Miller, M.Ed.
Presentations that
Pack Punch
April 18, 2008
Fri, 8:30 am-4:30 pm
Westlake, West Center
MGMT 471201 6800
CEUs: 0.7 $199
June 5, 2008
Thurs, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 471201 2800
CEUs: 0.7 $199
Instructor: Ivana Taylor,
MA
Step-by-Step:
Manuals and Process Documentation
April 25, 2008
Fri, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 483601 2800
CEUs: 0.7 $199
August 7, 2008
Thurs, 8:30 am-4:30 pm
Westlake, West Center
MGMT 483601 8800
CEUs: 0.7 $199
Instructor: Jacqueline Mueckenheim
Tech Writing Boot
Camp
May 14, 2008
Wed, 8:30 am-4:30 pm
Westlake, West Center
MGMT 478801 6800
CEUs: 0.7 $199
July 11, 2008
Fri, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 478801 4800
CEUs: 0.7 $199
Instructor: Jacqueline Mueckenheim
Test Driving Your
Documents: User Testing, Revision, and Maintenance Strategies
May 20, 2008
Tues, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 472301 2800
CEUs: 0.7 $199
Instructor: Jacqueline Mueckenheim