Cleveland State University
Division of Continuing Education
2121 Euclid Avenue CE 103
Cleveland, OH 44115-2214
Campus Location
Joseph E. Cole Center
3100 Chester Avenue
Cleveland, OH
Phone: 216.687.2144
Fax: 216.687.9399
conted@csuohio.edu
Web Content Contact
Dr. Barbara Hanniford
b.hanniford@csuohio.edu
216.687.2149
Web Technical Contact
Denyse Castle
g.d.castle@csuohio.edu
216.687.4685
COURSE DESCRIPTIONS
Spring 2008 Courses Open For Registration!
The Program is
built on the strong foundation of the Patient Advocate Core Competencies
that were defined by the SHCA 2000 Role Delineation Work Group.
Each individual course will focus on one of the competencies. These
include:
• Bioethics
• Customer Service
• Legal Rights
• Interpersonal Communications
• Health Care Management
• Mediation and Conflict Resolution
• Complaint Management
• Crisis Intervention
• Measuring Patient Satisfaction
• Data Management
Courses are provided entirely online, allowing busy professionals the ability to fit them into their schedules. While such course development is time consuming, CSU has committed to releasing all courses within the next year and repeating all at regular intervals based on demand. Participants will earn CEUs for each course. In addition, approval will be obtained for various professional disciplines as appropriate. Courses can be taken in any order and continuing education credit will be issued at the completion of each course. There is no commitment to take all modules. Tuition must be paid in U.S. Dollars. When all courses have been successfully completed, a special certificate will be issued documenting successful completion of the Patient Advocacy Certificate Program.
For more information, see CSU's web site (www.csuohio.edu/ce/pacp) or call 216-687-3867.
For additional information please send an email to pacp@csuohio.edu