Become a successful supervisor with our leadership program.

Learn the secrets of becoming a great supervisor and...

• Increase productivity
• Reduce turnover
• Develop your team

Get Your Certificate in Supervisory Leadership

Build the skills you need to supervise effectively, help your employees perform better and contribute to the productivity of your company. Classes meet one day per week for five weeks.  For information about Financial Assistance and Discounts click here.

Supervisory Leadership Certificate Schedule

Week 1
 ▪ Roles and Responsibilities of a Supervisor
 ▪ Transitioning to supervision
 ▪ Leadership styles
 ▪ Defining your personal leadership style
 ▪ Building Healthy Work Relationships
 ▪ Components and payoffs of healthy relationships
 ▪ Getting the job done through others
 ▪ Creating a motivational climate

What Our Students Say

"Very informative, educational, and exciting. The instructor really knows how to keep the class involved. I will highly recommend this class to my company."

Richard Wachhaus

"Outstanding course for anyone in or entering a leadership role. Outstanding facilitator."

Kathi Howard - Primes- Momentum, LLC

"Your instructor was fantastic. She has made me a better leader in our organization. A great teacher."

John Gerus

"This course has helped me to use my knowledge to become a success at being a leader."

Cecial Santoro

"Stephanie presents the information in a concise and entertaining way."

Debra L Durka - Cleveland State University

Week 2
 ▪ Communication
 ▪ Becoming a more effective communicator
 ▪ The elements of verbal and non-verbal communication
 ▪ Listening skills and communication barriers
 ▪ Tips and techniques for better communication at all levels
 ▪ Time Management and Delegation
 ▪ Time management factors
 ▪ Delegation tips and guidelines

Week 3
 ▪ Creating a Climate for Outstanding Performance
 ▪ Your own organization's and unit's climate for improving performance
 ▪ The role of performance management in organizational success
 ▪ Performance Management for Success
 ▪ Developing skills for coaching
 ▪ Tracking performance using measurement tools
 ▪ Dealing with problem employees

Week 4
 ▪ Making Decisions and Solving Problems
 ▪ Problem solving tools
 ▪ Effective decision-making strategies
 ▪ Conflict Resolution
 ▪ Conflict management styles
 ▪ Causes and solutions for conflict resolution

Week 5
 ▪ Supervising in a Team Setting
 ▪ The role of the leader
 ▪ Stages of team development
 ▪ Supervising teams successfully
 ▪ Continuous Improvement
 ▪ Continuous improvement principles and practices
 ▪ The supervisor's role in continuous improvement

Who Should Attend:
Employees who are transitioning to supervision.  New supervisors who want to move into the role of supervisor effectively Seasoned supervisors who want to develop improved methods of managing Any leader who wants the skills needed to manage effectively in today's diverse workplace.

Click on an instructor's name to view their bio.

November 10-December 8, 2009
Tuesdays, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 478101 1900
CEUs: 3.5     $1,295 
Instructor: Stephanie Wood

January 28-February 25, 2010
Thursdays, 8:30 am-4:30 pm
Westlake, West Center
MGMT 478101 6000
CEUs: 3.5     $1,295
Instructor: Stephanie Wood

March 3-31, 2010
Wednesdays, 8:30 am-4:30 pm
Solon, East Center
MGMT 478101 6050
CEUs: 3.5     $1,295
Instructor: Jennifer Rohrich, MA

April 21-May 19, 2010
Wednesdays, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 478101 2000
CEUs: 3.5 $1,295
Instructor: Stephanie Wood