Take your administrative skills to the next level.

Executive and administrative assistants are responsible for a variety of administrative, support and clerical duties necessary to run an organization efficiently. They serve as information and communication managers for an office; plan and schedule meetings and appointments; organize and maintain paper and electronic files; manage projects; conduct research; and disseminate information by using the telephone, mail services, Web sites, and e-mail. They are the glue that holds the office together and often they go unrecognized. This five-day certificate program recognizes the wide range of responsibilities that executive and administrative assistants carry out and offers classes that teach best practices in the specialty areas of these jobs.  For information about Financial Assistance and Discounts click here.

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Day One
Professional Presence
Projecting a professional presence goes beyond how you dress. It includes building the confidence that says to yourself and others: "I am important. I can make a difference." Professionals also throw away the phrase "that's not my job" and replace it with an "I can do it" attitude. This seminar will explore what professional presence is and will assist you in developing the skills and attitudes that define you as a professional.
Instructor: Claire Scott Miller, M.Ed.

Day Two
Communicating with Impact
Getting things done at work entails having the ability to communicate with a wide variety of people. It also includes being a stronger listener. This workshop will update your communication skills and will offer solid tips that can be put to use immediately, both on and off the job.

Day Three
Workplace Etiquette
Interfacing with internal and external customers cannot be successful without effective verbiage and etiquette. In this hands-on class, you'll gain expert knowledge and practice how to communicate and act professionally in a variety of business situations.

Day Four
Dealing with Difficult People
Learn how to deal with a variety of troublesome personalities and behaviors. Whiners, gossips, and know-it-alls are no longer communication challenges once you learn these new skills. Humorous video vignettes make this one class you will not forget.

Problem Solving and Decision Making
Learn how deliberate problem solving and critical thinking skills can decrease workplace stress and enhance your career. Identify and practice six problem-solving steps and apply techniques to a personal workplace problem. Discover how to identify solutions using personal and group discernment.

Day Five
Knocking out Negativity
Negativity can lead to increased turnover, lateness, absenteeism, customer complaints, errors, accidents, illness - all resulting in deep bottom-line costs. Discover the reasons behind negativity in the workplace today, learn how to handle your own and others' negativity, and create a plan to implement greater harmony within your organization.

Career Management and Negotiation
Individuals most successful in managing their career paths within their companies are those who conduct their own marketing campaign. Engage in a systematic approach to creating the right path for yourself within your organization. It's a proven process that will enable you to plan your future growth, not just take the first opportunity that comes along. You will also gain valuable skills for knowing how to negotiate your way to success.
   

Instructors:
    Katherine Kurkov
    Kim Langley, M.Ed.
    Claire Scott Miller, M.Ed.

March 2-30, 2010
Tuesdays, 8:30 am-4:30 pm
Solon, East Center
MGMT 488001 6050
CEUs: 3.5     $849  (includes handouts & boxed lunch)