Start a new career in health care with the PACP.

The Program is built on the strong foundation of the Patient Advocate Core Competencies that were defined by the SHCA 2000 Role Delineation Work Group.  Each individual course will focus on one of the competencies. These include:

• Bioethics
• Customer Service
• Legal Rights
• Interpersonal Communications
• Health Care Management
• Conflict Resolution
• Complaint Management
• Crisis Intervention
• Measuring Patient Satisfaction
• Data Management

Courses are provided entirely online, allowing busy professionals the ability to fit them into their schedules. While such course development is time consuming, CSU has committed to releasing all courses within the next year and repeating all at regular intervals based on demand. Participants will earn CEUs for each course. In addition, approval will be obtained for various professional disciplines as appropriate. Courses can be taken in any order and continuing education credit will be issued at the completion of each course. There is no commitment to take all modules. Tuition must be paid in U.S. Dollars. When all courses have been successfully completed, a special certificate will be issued documenting successful completion of the Patient Advocacy Certificate Program.

For more information call us at 216-687-3867 or send an email to pacp@csuohio.edu