Over the last two decades, computers have become an essential part of everyday life. Of course, almost every computer user encounters a problem occasionally, whether it is the annoyance of a forgotten password or the disaster of a crashing hard drive. The explosive use of computers has created demand for specialists who provide advice and assistance to users.
Help Desk Technicians respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps.
Help Desk Technicians deal directly with customer issues and companies value them as a source of feedback on their products. They are consulted for information about what gives customers the most trouble, as well as other customer concerns. Most computer support specialists start out at the help desk.
You will register for each course separately. Individual courses may be taken without participating in the certificate program. For more information, call (216) 687-2144 or send an email to firstname.lastname@example.org.
Length: Two or more terms
Contact Hours: 87