Launch into an IT career as a Computer Support
Specialist/Help Desk Technician.

Over the last two decades, computers have become an essential part of everyday life. Of course, almost every computer user encounters a problem occasionally, whether it is the annoyance of a forgotten password or the disaster of a crashing hard drive. The explosive use of computers has created demand for specialists who provide advice and assistance to users.

Help Desk Technicians respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps.

Help Desk Technicians deal directly with customer issues and companies value them as a source of feedback on their products. They are consulted for information about what gives customers the most trouble, as well as other customer concerns. Most computer support specialists start out at the help desk.
 

Cost:  $2,123
Length: Two or more terms
CEUs: 10.4
Contact Hours: 104
 

• Windows XP: Basic
  January 27, 2010
  Wed, 8:30 am-4:30 pm
  Downtown, Cole Center
  CPTR 511801 2000
  CEUs: 0.7     $169
  Instructor: Debbie Korodi

• Windows Vista: Introduction (Ed2Go – Online only)
  Cost: $99. Class starting dates are:

  • December 9, 2009
  • January 20, 2010
  • February 17, 2010
  • March 17, 2010
  • April 21, 2010
  • May 19, 2010
  • June 16, 2010
     

• Networking Basics
  January 30, 2010
  Sat, 8:30 am-4:30 pm
  Downtown, Cole Center
  CPTR 514401 2000 
  CEUs: 0.7     $209
  Instructor: Dennis Shutway, BSEE, CCNA, CCNP, CCAI, CCIE
  Contact Hours: The Building Industry Consulting Services International (BICSI) has certified this course for Continuing Education Credits for RCDD, RCDD/LAN Specialist, and/or Installation Program certifications.

• Keeping Your Computer Safe from Spyware, Spam, Adware and Malware
  November 16-November 29, 2009
  ONLINE
  CPTR 507401 5991
  CEUs: 0.3     $69

  February 8-February 21, 2010
  ONLINE
  CPTR 507401 6090
  CEUs: 0.3     $69
  
  April 19-May 2, 2010
  ONLINE $69
  CPTR 507401 6091
  CEUs: 0.3     $69
  
  Instructor: William Shepard, C.D.P.

• PC Maintenance & Troubleshooting
  November 14, 2009
  Sat, 8:30 am-4:30 pm
  Downtown, Cole Center
  CPTR 523101 1901
  CEUs: 0.7     $169

  March 3, 2010
  Wed, 8:30 am-4:30 pm
  Downtown, Cole Center
  CPTR 523101 2000
  CEUs: 0.7     $169
  
  Instructor: William Shepard, C.D.P.

• Information Security
  March 4, 2010
  Thurs, 8:30 am-4:30 pm
  Downtown, Cole Center
  HAZH 554201 2000
  CEUs: 0.7     $229
  Instructor: Lisa Peterson, CISSP
  Contact Hours: Nursing Home Administrators will earn seven (7) BENHA hours-Preferred Provider #CSU 12-P-10.

• Excellence in Technical Customer Service
  May 20, 2010
  Thurs, 8:30 am-4:30 pm
  Westlake, West Center
  MGMT 477701 6000
  CEUs: 0.7     $199
  Instructor: Jacqueline Mueckenheim
   
• Email Privacy, Security and Policies
  March 29 – April 18, 2010
  ONLINE
  CPTR 510601 6090
  CEUs: 0.7     $139
  Instructor: Debbie Korodi
   

• Access: Introduction
  February 10, 2010
  Wed, 8:30 am-4:30 pm
  Downtown, Cole Center
  CPTR 508207 2000
  CEUs: 0.7     $169
  Instructor: Debbie Korodi

• Excel: Introduction
  February 4, 2010
  Thurs, 8:30 am-4:30 pm
  Downtown, Cole Center
  CPTR 507307 2000
  CEUs: 0.7     $169
  Instructor: Debbie Korodi

• Outlook: Introduction
  February 23, 2010
  Tues, 8:30 am-4:30 pm
  Downtown, Cole Center
  CPTR 516801 2000
  CEUs: 0.7     $169
  Instructor: Susan Congdon, Microsoft Master Instructor

• Word: Introduction
  January 26, 2010
  Tues, 8:30 am-4:30 pm
  Downtown, Cole Center
  CPTR 509601 2000
  CEUs: 0.7     $169
  Instructor: Debbie Korodi

• Business Communication & Etiquette
  April 7, 2010
  Wed, 8:30 am-4:30 pm
  Downtown, Cole Center
  MGMT 494101 2000 
  CEUs: 0.7     $199
  Instructor: Kathy Kurkov, B.A.
   

See catalog for course dates, times, and prices. You will register for each course separately. Individual courses may be taken without participating in the certificate program. For more information, call (216) 687-2144 or send an email to conted@csuohio.edu.