It's all about communication.  Improve your skills today.

Click on the Course Title to view the course description.  Click on the Instructor's name to view their bio.
 

Business Communications and Etiquette

April 7, 2010
Wed, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 494101 2000 
CEUs: 0.7     $199
Instructor: Kathy Kurkov, B.A.

Creative Ways to Improve Your Presentation Skills

November 19, 2009
Thurs, 9:00 am-5:00 pm
Downtown, Cole Center
MGMT 473001 1900
CEUs: 0.7     $199

March 9, 2010
Tues, 9:00 am-5:00 pm
Westlake, West Center
MGMT 473001 6000
CEUs: 0.7     $199

May 25, 2010
Tues, 9:00 am-5:00 pm
Downtown, Cole Center
MGMT 473001 2000
CEUs: 0.7     $199

Instructor: Dave Schwensen
 

Crisis Communications

December 3, 2009
Thurs, 8:30 am-4:30 pm
Downtown, Cole Center
HAZH 554401 1900
CEUs: 0.7     $229

June 3, 2010
Thurs, 8:30 am-4:30 pm
Downtown, Cole Center
HAZH 554401 2000
CEUs: 0.7     $229

Instructor: Michael W. Janko, CBCP, ARM
Contact Hours: Nursing Home Administrators will earn seven (7) BENHA hours-Preferred Provider #CSU 93-P-09 (December 3) and #CSU 38-P-10 (June 3).
 

Critical Communication Skills for Healthcare Professionals

February 17, 2010
Wed, 8:45 am-4:00 pm
Downtown, Cole Center
HCHS 440601 2000
CEUs: 0.6     $135
Instructor: Edward Leigh, MA, Health Educator and Director, Center for Healthcare Communication
Contact Hours: Awarded to RNs, LPNs, Social Workers, Nursing Home Administrators (6.0)-Preferred Provider #CSU 7-P-10.

Customer Service Essentials

January 26, 2010
Tues, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 478301 2000
CEUs: 0.7     $199
Instructor: Stephanie Wood
 

Editing for Effect

December 2, 2009
Wed, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 471001 1900
CEUs: 0.7     $209

February 22, 2010
Mon, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 471001 2000
CEUs: 0.7     $209

April 8, 2010
Thurs, 8:30 am-4:30 pm
Solon, East Center
MGMT 471001 6050
CEUs: 0.7     $209

Instructor: Jacqueline Mueckenheim
 

Email Privacy, Security and Policies

March 29 – April 18, 2010
ONLINE
CPTR 510601 6090
CEUs: 0.7     $139
Instructor: Debbie Korodi

Excellence in Technical Customer Service

May 20, 2010
Thurs, 8:30 am-4:30 pm
Westlake, West Center
MGMT 477701 6000
CEUs: 0.7     $199
Instructor: Jacqueline Mueckenheim

Get Focused: Streamlining Workplace Communication

May 7, 2010
Fri, 8:30 am-4:30 pm
Solon, East Center
MGMT 471801 6050
CEUs: 0.7     $209
Instructor: Jacqueline Mueckenheim

November 12, 2009
Thurs, 8:30 am-4:30 pm
Solon, East Center
MGMT 485101 5950
CEUs: 0.7     $199

May 13, 2010
Thurs, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 485101 2000
CEUs: 0.7     $199

Instructor: Jacqueline Mueckenheim

Listening Skills for Effective Communication

November 10, 2009
Tues, 8:30 am-4:30 pm
Solon, East Center
MGMT 482301 5950
CEUs: 0.7     $199

April 26, 2010
Mon, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 482301 2000
CEUs: 0.7     $199

Instructor: Claire Scott Miller, M.Ed.
 

Search Engine Optimization

March 11 & 18, 2010
Thurs, 9:00 am-4:00 pm
Downtown, Cole Center
CPTR 518601 2000   
CEUs: 1.2     $329
Instructor: Sage Lewis

Social Media and Your Business

February 17, 2010
Wed, 9:00 am-4:30 pm
Downtown, Cole Center
CPTR 514001 2000
CEUs: 0.7     $179
Instructor: Sage Lewis

Step-by-Step: Manuals and Process Documentation

December 3, 2009
Thurs, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 483601 1900
CEUs: 0.7     $209

April 13, 2010
Tues, 8:30 am-4:30 pm
Westlake, West Center
MGMT 483601 6000
CEUs: 0.7     $209

Instructor: Jacqueline Mueckenheim

Tech Writing Boot Camp

November 20, 2009
Fri, 8:30 am-4:30 pm
Westlake, West Center
MGMT 478801 5900
CEUs: 0.7     $209

February 18, 2010
Thurs, 8:30 am-4:30 pm
Westlake, West Center
MGMT 478801 6000
CEUs: 0.7     $209

May 18, 2010
Tues, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 478801 2000
CEUs: 0.7     $209

Instructor: Jacqueline Mueckenheim

Test Driving Your Documents: User Testing, Revision, and Maintenance Strategies

December 4, 2009
Fri, 8:30 am-4:30 pm
Downtown, Cole Center
MGMT 472301 1900
CEUs: 0.7     $209

May 19, 2010
Wed, 8:30 am-4:30 pm
Westlake, West Center
MGMT 472301 6000
CEUs: 0.7     $209

Instructor: Jacqueline Mueckenheim
 

Using Google Apps

April 6, 2010
Tues, 8:30 am-12:00 pm
Downtown, Cole Center
CPTR 507901 2000
CEUs: 0.3     $99
Instructor: Susan Congdon, Microsoft Master Instructor