Do you wish you knew how to document procedures, processes, and/or policies?

Discover the basics of creating clear, effective, user-focused manuals, procedural documentation, and process guides. We’ll look at various types of instruction and information sets, including step-by-step instructions, policy guidelines, and procedure descriptions.

Who Should Attend:
Project and product managers, technical writers, human resource professionals, and other business professionals looking to sharpen their documentation skills.

Course Objectives:

• Perform fundamental audience assessment
• Develop complete, comprehensive, thorough and accurate content.
• Create the most user-friendly format for your audience and the project.
• Organize and design for effectiveness and clarity.
• Review the basic types of user testing.