Creating a WOW Customer Experience - Part 1
The Customer Experience Defined

Many of the world's best companies have begun to focus on creating a 'WOW" customer experience to create perceived value and to foster brand preference. Our panel will discuss how our organization can define and improve your customer's experience. This approach, done well, will result in increase in profitability, brand loyalty, employee retention and customer satisfaction

Jennifer Downney, President of Ambiance, will help us define the customer experience. For 27 years, Ambiance has been dedicated to providing an exquisite shopping experience to their customers. They have focused on making sure that our customers are made to feel comfortable, welcome and appreciated. This results have been notioced. Ambiance has won a "World Class Customer Service" award two years running.

Location

This free discussion and networking event will be held at the Maxine Goodman Levine College of Urban Affairs, located at 1717 Euclid Ave, in the Bonda Room (UR254).

Lunch & Learn

Attendees are welcome to bring their lunches; light refreshments will also br provided by the sponsors, Cleveland State's Department of Marketing and the student chapter of the American Management Association.

Be part of a lively discussion that may help you identify a source of competitive advantage for your company.

Register Now

To register, visit www.csuohio.edu/business/noon/reg.html

For More Information

Contact our event moderator, Jim D’Orazio at j.dorazio@csuohio.edu