Starting on March 6th, 2017, Access Control will allow the campus community to submit access request forms online through FAST's iServiceDesk. Here is how you can submit an access request form online.
Please review the Frequently Asked Questions before continuing and please note that you will only be able to access the form when on-campus or through a CSU VPN Connection.
If you have any questions or concerns about this new service, feel free to contact Access Control & Security Systems at (216) 687-5386 or email us at firstname.lastname@example.org
Frequently Asked Questions
Will I still be able to submit paper access request forms?
Where should I submit other requests, such as a Lock Change or a Keypad Battery Replacement?
You can submit other requests by contacting the FAST Coordination Center at (216) 687-2500 or emailing email@example.com. You may also submit an Service Request through FAST's iServiceDesk.
Usually, I submit my access request through my department/contact. Will this change?
No. You may still submit access requests through your department or contact person. Your department or contact person will submit the request on your behalf online or process the request directly through their Keyscan Client.
What should I do if I would like to revoke someone's access from an area?
You can send an email to firstname.lastname@example.org with the removal request.
What is a SACC?
A SACC is a Single Access Control Coordinator. Every building has a designated SACC for making access-related decisions. The SACC signs off on every access request form that deals with the respective building. Each building may also have departmental designees who are able to approve access requests of certain calibers. Listing the wrong SACC or designee within the request will result in a processing delay. If you are unsure who the appropriate party for your area is, please contact Access Control or your manager.